• how to order
• multiple deliveries
• PayPal payment
• Delivery method
• About subscription
• Return / Cancel
• About member registration
• Handling of Personal Information
• Contact
• About the usage environment
• FAQ

how to order

① Select a product

Please select your desired product from each product page.
For all products, you can choose between ``Regular Purchase Items'' that can be purchased with each order, and ``Regular Value Delivery Items'' that will be delivered at specified intervals.

The product details page will open. Enter the number of sets you want to purchase and click the "Add to Cart" button.

Please check the product name and amount you wish to purchase from the current cart screen, and click the "Proceed to Checkout" button.

*Sales prices are subject to change without notice.

② Member login

Those who have already registered as a member

Please log in using the email address and password entered during registration.

Those who are not registered as members

Please register as a member (free of charge) or choose "Guest Purchase" without registering as a member.

*Membership registration is required to purchase regular discount products.

③ Enter customer information (for guest purchases)

Please enter your name, address, and phone number. It is also possible to have the order delivered to a different address than the orderer's address.

>>Please check here regarding multiple deliveries.

④ Order procedure

Delivery

Shipping companies vary depending on the product and quantity.
Your order will be delivered within 2-3 business days.
*Please note that you cannot specify the delivery date and time.
*Please note that we cannot accept requests for specific transportation companies.

>>Please check here regarding multiple deliveries.

About payment

*Card information is processed by GMO Epsilon, the payment agency, and is not stored in our store.
*Communication content is SSL encrypted and processed securely.

When you have finished entering

When you have finished entering your information, press the "Order" button.After confirming the input contents, please confirm your order.

⑤ Enter credit card information

After placing your order, you will be redirected to the Epsilon payment screen.
Please enter your credit card information and click the "Confirm" button.

In order to make payments with peace of mind, when customer information is sent via the Epsilon site, it is encrypted using SSL (128bit), and credit card information is not stored on this site and is kept strictly confidential by the company. We are managing it.

*After clicking the "Confirm" button, please do not close the screen until the order completion screen is displayed.

⑥ Order completed

All order procedures have now been completed.
You will receive an order confirmation email immediately after your order is completed, so please check that your order and shipping information are correct.
If you do not receive an order completion email, we apologize for the inconvenience, but please write your order number and contact us.This inquiry formPlease contact us.

About email settings

Depending on your email reception settings (domain specification/free email usage), emails may be blocked or sorted into spam email. Please also check your email settings. Please make settings so that the email sender [yorder@yunos.co.jp] can receive emails.

multiple deliveries

① Open the multiple delivery setup screen

Click the "Add delivery address" button on the order procedure screen to proceed to the next step.

② Specify delivery address

1: Register the delivery address

You can register your desired delivery address by clicking "Add delivery address".

2: Select delivery destination

Please select your desired delivery address from the currently registered delivery addresses.

3: Change quantity

You can change the number of products for each destination. Please change the "Total number of products" to be the same as the number of products added to the cart.

PayPal payment

PayPal payment

Our shop only accepts credit cards.
Acceptable card brands are VISA, MASTER, JCB, AMEX, Diners.

• You can only make one payment.
• Please check with each credit card company regarding credit card payment dates.

Initiatives to protect information

Yunos Store protects payment information, including credit cards, so that customers can use our services with peace of mind.

• Credit card information is encrypted using SSL communication and handled safely.
• Card information is managed by GMO Epsilon and is not stored in our shop.

Delivery method

Shipping method

Delivery will be made via Yamato Transport's ``Takkyubin'' or Japan Post's ``Yu-Packet.''
The delivery method will change depending on the product and quantity purchased.

• Usually, your order will be delivered within 2-3 business days after your order is confirmed.
• Products are shipped only on weekdays.
• Information regarding long holidays, summer holidays, year-end and New Year holidays, etc. will be posted on our website.
• Delivery may take some time depending on traffic conditions, weather, region, etc.

For shipping charges

Shipping fee is 1 yen nationwide for each order. Please check the shipping fee and total amount on the order confirmation screen that is displayed at the end of the payment screen. Nationwide shipping is free when purchasing regular course products only.

• Please note that even when applying for a regular course, if you purchase regular items at the same time, shipping charges will apply.
• If you specify multiple shipping addresses for a single order, shipping charges will be charged for each shipping address.

About subscription

At Yunos Shop, we offer a "Regular Course" where you can order once and have the product delivered to you on a regular basis.
The regular course is a convenient system that eliminates the hassle of ordering and regularly delivers the required quantity according to each customer's own pace.
With free shipping and product prices, you won't have to worry about ordering every time or forgetting to place an order.
You can choose your preferred delivery interval from ``every 1 month'', ``every 2 months'', and ``every 3 months''.
The date of your first purchase will be the reference date, and your order will be delivered on that reference date.
Please note that when applying for a regular purchase,Membership Registration with hand sanitizer.

If you purchase regularly, you can save money with 6 benefits!

Products eligible for regular purchase

Products that can be purchased on a regular basis will have the words [Regular discount delivery] written on the product tag.

Contract period

This is a service that delivers products at a discounted price on the condition that you receive them ``two or more times,'' including your first order.

• You cannot pause, cancel, or skip (take a break) until the second pick-up is complete.

How to order a regular purchase

Please enter the desired product and the quantity required for one delivery, select the desired delivery interval (1 month/XNUMX months/XNUMX months), and place your order.

• Please note that regular products and regular products cannot be purchased at the same time in one order.
• Please note that if you purchase multiple subscriptions in one order, it will not be possible to change the delivery cycle for each product due to system specifications. If you are considering changing the delivery cycle for each product, please place an order for one product at a time.

Regular purchase payment method

Payment will be made by credit card.
Acceptable card brands are VISA, MASTER, JCB, AMEX, Diners.

Regarding changes to regularly purchased products

Changes to regularly purchased productsMypageYou can do it from

• If there are any changes, please change the estimated delivery date.XNUMX days agoPlease complete the procedure from My Page. Once confirmed, changes cannot be made.
• You cannot pause, cancel, or skip (take a break) until the second pick-up is complete.

Return / Cancel

In the unlikely event that there is a defective item or a wrong delivery,
We apologize for the inconvenience, but within 8 days after receiving the product.Contact FormPlease contact us.

• Please enter your order number and member ID.
• We do not accept returns due to the circumstances of the purchaser.
• Please configure your settings so that you can receive emails from the yunos.co.jp domain.

About member registration

By registering as a member when using our online shop, you can order smoothly without having to enter customer information each time. Admission fee and annual fee are free.

• You can also order without registering as a member.

Handling of Personal Information

For more information,Privacy PolicyPlease see more.

Contact

If you have any questions or comments about our store, please contact us below.

• Once received, we will respond in order. It may take some time depending on holidays and the nature of your inquiry. Please note.
• If you contact us on a regular holiday, we will respond on the next business day.
• When contacting us by email, please state your name clearly.

About the usage environment

This is an environment that we have verified and recommend.

FAQ